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Frequently Asked Question

  • 1

    Q1. Is your electroInk compatible or original?

    A: Our electroInk is compatible ones not original.

  • 2

    Q2. How is your quality of electroInk?

    A: We developed and tested the ink for more than 10 years.The quality of our electroInk is comparable to OEM.

  • 3

    Q3. Will it harm our printer if we use your electroInk?

    A: No.We have used the best quality raw materials for our ink and have been testing in over 20PCS printer for more than 2 years. The result is that our ink will not harm your printer if you follow the correct procedure.

  • 4

    Q4. Can I mix your electroInk with HP OEM ink?

    A: Yes.Our electroInk can be mixed use with HP OEM ink.

  • 5

    Q5. What is your MOQ?

    A: MOQ is 1 set.

  • 6

    Q6. What is the guarantee for your product?

    A: All our products are 100% guaranteed and 1 year warranty.

  • 7

    Q7. How will you deliver the goods?

    A: We can send the goods by express courier, by air and by sea.

  • 8

    Q8. What payment method do you accept?

    A: We can accept credit card, T/T,Western Union,Alipay and PayPal.

  • 9

    Q9. What is the delivery time for the order?

    A: For small order less than 10 sets, we can send within 2 days. For large order, it will take 15 to 30 days.

  • 10

    Q10. Do you accept OEM and ODM?

    A: Yes.We can do OEM and OEM.